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Shipping & Returns

At AlphaProMed LLC, we strive to provide excellent customer service, including reliable and efficient shipping services. Please review our shipping policy below to understand how we handle the shipment of products:

  1. Order Processing Time:

    • Once your order is placed and payment is confirmed, we will process it within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the following business day.

  2. Shipping Methods and Carriers:

    • We offer various shipping methods to cater to different needs. During the checkout process, you can choose your preferred shipping option from the available choices.

    • Our shipping carriers include reputable companies such as UPS, FedEx, DHL, and USPS. The carrier used will depend on the shipping method selected, the destination, and the size/weight of the package.

  3. Shipping Rates and Delivery Time:

    • Shipping rates will be calculated based on the weight, dimensions, and destination of the package. You can view the shipping costs during the checkout process before finalizing your order.

    • The estimated delivery time will also be provided at the time of checkout, depending on the shipping method and destination. Please note that these are estimated times and are not guaranteed.

  4. International Shipping:

    • AlphaProMed LLC offers international shipping to select countries. However, please be aware that additional customs duties, taxes, or fees may be imposed by the destination country's customs authorities. The recipient is responsible for any additional charges incurred.

  5. Order Tracking:

    • Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the respective carrier's website.

  6. Shipping Address:

    • It is essential to provide accurate and complete shipping information to ensure successful delivery. AlphaProMed LLC will not be held responsible for any delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

  7. Order Changes and Cancellations:

    • If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that order changes or cancellations may not be possible once the order has been shipped.

  8. Lost or Damaged Packages:

    • In the unfortunate event that your package is lost or arrives damaged, please notify us immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

Please note that this shipping policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates. If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team, and we will be happy to assist you.

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